Our refund and returns policy is as follows: Our bookings, payments and purchases can not be refunded as we offer services based on allocation of time and the physical space to conduct our services. We are also unable to offer exchanges on your purchases.
To be eligible for a once off reschedule of a paid service, you will have to be an existing member of The Travelling Thought Wellness Centre for a period of 3 months and longer.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Sale items cannot be refunded.
Please take note of the following for all BOOKED APPOINTMENTS : For cancellations and Reschedules:
1.) Kindly note that all online sessions need to be requested for reschedule at least 6 hours prior to appointment time. Should this not be adhered to then that session will be forfeited and not rescheduled.
2.) All in-person sessions and infusions need to be rescheduled 48 hours prior to appointment time. Should this not be be adhered to then that session will be forfeited and not rescheduled.
An interest of 7.5% will added to all outstanding invoices of 14 days overdue and longer.
Contact us at writings@thetravellingthought.com for questions related to refunds and returns.
“Be, Feel and Stay Well, Always”
The Travelling Thought 